After signing up, you’ll receive a confirmation email with an activation link. Click the link to verify your email and activate your account. If you don’t see the email, check your spam or junk folder. If you still need help, contact our support team.

You can update your shipping address before your order is shipped. Simply log in to your account, go to “My Account” > “Addresses”, and update your shipping details. If your order has already been placed, please contact our customer support as soon as possible to request a change. Once an order has been shipped, we may not be able to modify the address.

Points are part of our LuxxRugs Rewards Program, where you earn points for various actions on our website. These points can be redeemed for discounts on future purchases.

How to Earn Points:

• Make a Purchase – Earn points for every dollar spent.
• Sign Up – Get bonus points when you create an account.
• Leave a Review – Earn extra points by sharing your feedback.
• Refer a Friend – Get points when your friend makes their first purchase.

To check your points balance, log in to your account and go to the “Rewards” section.

To ensure a smooth shopping experience and prevent fraudulent transactions, we have certain checkout limits in place. These may include:

• Order Value Limit – There may be a maximum or minimum purchase amount per order.
• Quantity Limit – Some products may have a limit on how many can be purchased in a single order.
• Payment Restrictions – Certain payment methods may have transaction limits.
• Address or Region Limits – Some locations may have restrictions based on shipping availability.

If you’re experiencing a checkout limit and need assistance, please contact our customer support team for further help.

You can easily track your orders and payment status by following these steps:

1. Log in to Your Account – Go to “My Account” > “Orders” to view your order history.
2. Check Order Status – Each order will display its current status (Processing, Shipped, Delivered, etc.).
3. Track Your Shipment – Once your order is shipped, you’ll receive a tracking number via email. You can also find it in the “Orders” section.
4. Check Payment Status – Your payment confirmation will be available under “My Orders” or in your email inbox.

If you haven’t received tracking details or have concerns about your payment, please contact our support team for assistance.

If you haven’t completed the payment, your order won’t be processed, and you don’t need to take any action. However, if you’d like to remove an unpaid order from your account, you can:

1. Log in to Your Account and go to “My Orders.”
2. Find the unpaid order and select “Cancel Order.”
3. Confirm the cancellation, and the order will be removed.

If you’re unable to cancel the order or need further assistance, feel free to contact our support team.

Delivery times depend on your location and the shipping method selected at checkout. Once your payment is confirmed, here’s what to expect:

• Order Processing: Typically takes X business days before shipment.
• Shipping Time:
  • Standard Shipping: Estimated X-Y business days.
  • Express Shipping: Estimated X business days.

You’ll receive a tracking number via email once your order is shipped. If you need further details, please check the “My Orders” section in your account or contact our support team.

We partner with reliable shipping carriers to ensure your order reaches you safely and on time. Your order will be shipped using the best available method based on your location and selected shipping option at checkout.

Shipping Process:

1. Order Processing – Once your payment is confirmed, we carefully pack your items (typically within X business days).
2. Shipping Method – We use trusted carriers like [Insert Carrier Names, e.g., FedEx, UPS, DHL] for fast and secure delivery.
3. Tracking Details – Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

For more details, please visit our Shipping Policy page or contact our support team.