Returns & Refunds Policy
Last Updated: [Insert Date]
At LuxxRugs, we strive to provide high-quality rugs and excellent customer service. If you are not satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide a proof of purchase (order confirmation or receipt).
How to Initiate a Return:
- Contact our customer service at [Insert Email] with your order details.
- We will provide return instructions and a return shipping address.
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.
Refunds
- If your return is approved, we will initiate a refund to your original payment method.
- Refunds may take 5-10 business days to process, depending on your payment provider.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized rugs.
- Clearance or final sale items.
- Rugs that show signs of use, damage, or wear.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund at no extra cost to you.
Contact Us
If you have any questions about our Returns & Refunds Policy, please reach out to us:
Email: support@luxxrugs.com
Website: https://www.luxxrugs.com
By purchasing from LuxxRugs, you agree to this Returns & Refunds Policy.
